Frequently Asked Questions
For any additional questions, we can be reached by phone at (206) 853-6146
or by email at [email protected]
Reservations and Changes
What is your cancellation policy?
Our cancellation policy depends on the type of vehicle reserved:
Sedans and SUVs (mid-size and full-size): Cancel at least 24 hours before your scheduled pickup.
Vans (mid-size and full-size): Cancel at least 48 hours before your scheduled pickup.
Stretch limousines, party buses, and executive coach buses: Cancel at least 7 days before your scheduled pickup.
Cancellations made after the applicable deadline are charged 100% of the confirmed reservation amount.
To cancel a reservation, call us at (206) 853-6146 or email [email protected].
Sedans and SUVs (mid-size and full-size): Cancel at least 24 hours before your scheduled pickup.
Vans (mid-size and full-size): Cancel at least 48 hours before your scheduled pickup.
Stretch limousines, party buses, and executive coach buses: Cancel at least 7 days before your scheduled pickup.
Cancellations made after the applicable deadline are charged 100% of the confirmed reservation amount.
To cancel a reservation, call us at (206) 853-6146 or email [email protected].
How can I change an existing reservation?
Reservation changes must be requested at least 3 hours before your scheduled pickup.
To request a change, reply to your existing reservation confirmation with the updated details. For same-day changes, please call us at (206) 853-6146.
All changes are subject to confirmation and our ability to accommodate your request.
To request a change, reply to your existing reservation confirmation with the updated details. For same-day changes, please call us at (206) 853-6146.
All changes are subject to confirmation and our ability to accommodate your request.
How do I make a reservation, and how will I know it's confirmed?
You can make a reservation through our online reservation page or by calling us at (206) 853-6146.
Online reservations should be made at least 24 hours before your scheduled pickup. For shorter-notice reservations, please call us directly.
After booking online, check your email for a reservation confirmation. If you don't receive one, please call us to verify your booking status.
Online reservations should be made at least 24 hours before your scheduled pickup. For shorter-notice reservations, please call us directly.
After booking online, check your email for a reservation confirmation. If you don't receive one, please call us to verify your booking status.
What happens if I don't show up for my scheduled pickup?
If we cannot reach you or your designated contact within 30 minutes of your scheduled pickup time, we may consider the reservation a no-show and discontinue the pickup. A confirmed no-show is charged 100% of the confirmed reservation amount.
For airport pickups, flight delays, early arrivals, and baggage delays alone are not considered no-shows.
If you're having trouble locating your chauffeur or expect a delay, please call us at (206) 853-6146.
For airport pickups, flight delays, early arrivals, and baggage delays alone are not considered no-shows.
If you're having trouble locating your chauffeur or expect a delay, please call us at (206) 853-6146.
Billing
Is it safe to give my credit card details online?
All transactions on our website take place on a secure server using SSL encryption technology to ensure a high level of security when you enter your personal and payment details. To verify that you are shopping in a secure environment, a padlock will appear in your browser.
When will you charge my credit card?
Your credit card will not be charged until the day of the service. Prepayments can be arranged online for relatives or friends of the traveler.
Airport Transfers
What if I am unable to arrive in time for a reservation – "No Show"?
All no shows will be charged the full rate. To avoid being charged you must call (206) 853-6146 in the event your plans or flight have been changed.
Will I be charged for waiting time?
We do not charge waiting time for airport pickups. For all other pickup locations, the first 15 minutes of waiting time are complimentary. After the complimentary period, waiting time is charged in 15-minute increments.
What happens if my flight is delayed or arrives earlier than scheduled?
Our operators monitor flight arrival times for delays and early arrivals so your airport pickup can be coordinated using the latest available flight information.
How do I find my driver?
We recommend that you call us immediately after landing to confirm your arrival.
After you pick up your luggage, please call us once more to notify us that you are ready to be picked up. Our driver will be ready at the curbside shortly.
In the event that you do not see your driver, please call us, and our dispatchers will contact the driver and help you to locate each other.
In addition, we offer our "Meet and Greet" service which will ease your airport travel. Your uniformed driver will be waiting at luggage claim with a sign containing your name, which will make it easier for you to find him.
The cost of our "Meet and Greet" service is $20.
After you pick up your luggage, please call us once more to notify us that you are ready to be picked up. Our driver will be ready at the curbside shortly.
In the event that you do not see your driver, please call us, and our dispatchers will contact the driver and help you to locate each other.
In addition, we offer our "Meet and Greet" service which will ease your airport travel. Your uniformed driver will be waiting at luggage claim with a sign containing your name, which will make it easier for you to find him.
The cost of our "Meet and Greet" service is $20.